Privacy policy

Mitchells & Butlers plc (‘Mitchells & Butlers’) believes that addressing consumer concerns about privacy online is important. Mitchells & Butlers treats website user information submitted through this Site as privileged and will not abuse this trust by providing this information to any third party. On this page Mitchells & Butlers presents the company policy on electronic information gathering.


Mitchells & Butlers does not offer, sell, lease, rent, loan, transfer, trade, publish, or provide any customer information to any third party.

Mitchells & Butlers may disclose your personal information to any of its subsidiaries, as defined in section 1159 of the UK Companies Act 2006. All Mitchells & Butlers group employees or subcontractors that may come in contact with personal information are bound by a confidentiality agreement to ensure that they exercise the same level of care when handling your personal information.

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Collection and use of information

By using this Site, you acknowledge and consent to Mitchells & Butlers collecting and processing data submitted by you, including the following data:

  • Personal data (including contact details) submitted in electronic forms on this Site including information provided at the time of subscribing to our news email service, submitting feedback about our business, requesting further information or services or reporting a problem with the Site.
  • Details of your visits to this Site including, but not limited to, traffic data, location data, weblogs and other communication data and the resources that you access.
  • If you contact Mitchells & Butlers, a record of that correspondence may be kept.

We may use information held about you in the following ways:

  • To ensure that content from this Site is presented in the most effective manner for you and for your computer.
  • To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
  • To carry out our obligations arising from any contracts entered into between you and us.
  • To allow you to participate in interactive features of this Site, when you choose to do so.

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Website operations

Mitchells & Butlers reserves the right to analyse website logs for the purpose of constantly improving the value of this Site to its users. Our website logs are not personally identifiable, and we make no attempt to link them with the individuals that actually browse the site.

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Use of cookies

We use a number of cookies (small text files that are created by websites and stored on your PC) on this Site to enhance the visitor experience. We will not attempt to link the cookies to an individual and we will not share the cookie with any other site. If the use of cookies does makes you uncomfortable, we urge you to set your browser preferences to refuse to accept cookies from this Site. This will however affect the information available that can be accessed by you on this site. For more information please see our Cookie policy.

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External Requests

In the course of our normal business operations, Mitchells & Butlers may obtain personal information in the form of requests from individuals expressly looking for data and content on the company. We will not share your personal information with any third party.

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Registering for email news from Mitchells & Butlers

We will not disclose to any third party email addresses or personal information provided by users when requesting news via email. This service is activated when Mitchells & Butlers makes announcements or is sending out information of interest to those who have expressly requested that service. You may unsubscribe to this service at any time.

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Data storage

The data that Mitchells & Butlers collects from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for Mitchells & Butlers or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing. Mitchells & Butlers will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

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Data security

Mitchells & Butlers uses all reasonable security measures to ensure that any and all personal information collected is protected. We take strong precautions to protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.

Unfortunately, the transmission of information via the internet is not completely secure. Athough we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to this Site and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

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Data quality and access

Mitchells & Butlers has an “open-door” policy regarding the maintenance of information we hold and use. Please contact us at any time in any manner to notify us of changes or request for removal from our database.

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Your rights

You have the right to ask Mitchells & Butlers not to process your personal data for marketing purposes. Mitchells & Butlers will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us in the manner described in the “Contact us” section below.

This Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that Mitchells & Butlers does not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

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Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

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Contact us

You have the right to access information held by Mitchells & Butlers about you.

If you have any questions or concerns regarding personal data collected or held by Mitchells & Butlers, please write to us at: Legal Department, 27 Fleet Street, Birmingham, B3 1JP, United Kingdom.

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